OFFICIAL CONTACT CHANNELS
Avoid scams by taking a look at our official communication channels. Should you be contacted from a number or email unlisted here, do not hesitate to let us know. Your safety is our priority.
Contact & Service Hours
Reservations, Customer Service, Members, Cruises:
Monday to Friday 07:00 to 23:00 HRS.
Collections:
Monday to Friday 09:00 to 18:00 HRS.
Phone numbers:
• Toll Free USA & CAN: 1 855 556 1632
• Toll Free Mexico: 800 509 3040
• Direct: +52 998 193 2221 option 1
Email:
• Desire Riviera Maya Resort / Desire Pearl:
desirereservations@premier-experience.mx
• Temptation Cancun Resort / Cruises:
temptationreservations@premier-experience.mx
• Collections:
collections@premier-experience.mx
• Customer Service:
customerservice@premier-experience.mx
• Escalations:
reservationschief@premier-experience.mx